Privacy Policy

Last updated: 5 October 2026

This policy explains what information SIBA Associates ("SIBA", "we", "us") collects when you use the SIBA website and the SIBA mobile app (together, the "Services"), how we use it, and the choices you have. SIBA provides doorstep repair and service of home appliances in Guwahati, Assam.

The SIBA app is for SIBA's own technicians and for partner dealers (shops that refer repair jobs to us). Customers do not need to install the app: they book a repair by phone and receive updates by SMS.

1. Information we collect

Account details. For technicians and dealers: name, mobile number, username, and a password (stored only in scrambled form, never in plain text). For dealers who apply to join: shop or business name, owner name, mobile number, email, shop address, locality, pincode, service area, GSTIN (optional) and any note you add.

Repair job details. When a repair is booked we record the customer's name, mobile number, address and landmark, the appliance and its problem, the visit and work schedule, estimates, bills, payments and the invoice.

Photos. If you choose to attach a photo of an appliance, a part or the finished work, the app opens your camera or photo gallery only when you tap the photo button. The photo is resized on your phone and uploaded to our server. We cannot see your other photos.

One-time passwords. We send an OTP by SMS to the customer's mobile number to confirm that the customer approves an estimate or the completed work.

Technical data. Our server keeps ordinary technical logs, such as the time of a request and the type of error, to keep the Services running and to investigate problems.

The app does not collect your device location, contacts, microphone recordings or advertising ID. It does not contain advertising or third-party analytics.

2. How we use information

• to book, assign, carry out and complete repair jobs;
• to contact customers about their repair, including SMS updates, OTPs and invoices;
• to calculate and pay dealer commission;
• to create GST invoices and keep the business and tax records the law requires;
• to verify dealer applications and keep accounts secure;
• to fix faults, prevent misuse and improve the Services.

We do not sell your personal information and we do not use it for advertising.

3. What other people can see

• Customers are given the SIBA service desk number, not a technician's personal number.
• Dealers see the status of the jobs they referred and their own commission. They do not see the bill, payment, OTP, invoice or technician details.
• Technicians see the jobs assigned to them.
• SIBA office staff see the information their role needs to run the business.

4. Who we share information with

We share information only where needed to provide the Services:

• Service providers that host our servers and deliver SMS messages for us, who may handle the data only on our instructions;
• Authorities where the law requires it, for example tax records.

5. How long we keep it

We keep information for as long as your account is active and as long as we need it to provide the Services and to meet legal, tax and accounting obligations. Invoice and payment records are kept for the period the law requires. After that we delete the information or remove anything that identifies you.

6. Security

All traffic between the app and our servers is encrypted (HTTPS). Passwords are stored in scrambled form, the app keeps your sign-in on your phone in the device's secure storage, and access to data is limited by role. No system is completely secure, so we cannot promise absolute security, but we work to protect your information.

7. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it. To delete your account (technician or dealer) or your data, contact us using the details below, from the mobile number linked to the account so we can verify it is you. We will act on your request within a reasonable time. We may need to keep some records, such as invoices, where the law requires it.

8. Children

The Services are not meant for children under 18, and we do not knowingly collect information from them.

9. Changes to this policy

If we change this policy, we will post the new version on this page and update the date above. Please check back from time to time.

10. Contact us